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FAQ

Drop Off

1. What is the maximum dimension and weight of a drop off parcel?

2. What is the maximum number of parcels I can drop off at any given time?

3. What is the cut-off time for dropping shipments?

4. Do I need to pay at the counter whenever I drop parcels?

5. Do I need to show my ID card whenever I drop parcels?

6. How will KEX compensate us for lost & damage cases?

7. How can I know find the Drop Off location?

8. How can I return the parcel that I ordered from online platform/s?

9. Can I use Pickup Service?

10. If I already created shipping order for Drop Off, can I cancel it?

EasyShip

1. How do I create a shipment with EasyShip?

2. Why should I use EasyShip?

3. How do I track my parcel?

4. If I did not create the shipping information on EasyShip, will that data show on my dashboard?

5. If I created the shipping order but I did not send it, can I delete the order?

6. If the shipping information is incorrect, how can I edit it?

7. If I already created the shipping order, when do I need to send the parcel/s?

8. How can I apply for EasyShip?

9. What are EasyShip’s functions?

10. How can I use the EasyShip Platform?

11. What is EasyShip?

Self Collection Service (SCL)

1. Where can I find the shop for self-collection?

2. Can I use COD for self-collection parcel?

3. Pros of using the self-collection?

4. Why isn't the tracking information on the website showing that this parcel is for self-collection?

5. What should I do if the recipient requests self-collection?

6. How can I pick up the parcel by myself at a KEX Shop?

COD

1. What is COD?

2. What payment options are accepted through COD?

3. If I already have a COD account, but have not use it for long time, can I still use it ?

4. Can I use COD with call for pickup service?

5. What is the maximum amount that can be collected with COD?

6. Are there any extra costs for the sender when using our COD service?

7. What is the service charge for the COD service?

8. What is the COD transfer period?

9. How do I register for the COD service?

10. Which banks are supported when creating an application for the COD service?

11. How can I check the COD amount that is due?

12. What is the approximate time during the day will the transfer amount be refunded?

13. If I received a COD balance transfer report, but I still can't find the transfer balance in my account, what should I do?

14. Where can I check my COD amount and status?

15. If I want to delete the KEX account but want to use the same mobile number for COD account. Will the COD account been deleted as well?

16. I am unable to attach COD documents within the EasyShip system or the KEX App.

17. Does the COD service allow applications from corporate accounts?

18. If my document were declined when I applied for a COD account , is there a way to upload the new document without deleting the current ones or redoing the entire process

Track and Trace My Parcels

1. What do I do if my shipment tracking status says “incorrect delivery address”?

2. What do I do if my shipment is late?

3. If my shipment is cancelled or labelled as a return package, where do I pick up my shipment?

4. Do you make deliveries on Sundays or public holidays?

5. If the courier can’t contact the recipient, will you still make the delivery?

6. How can I track my parcel status?

Parcel Delivery

1. How do I deliver my parcel with KEX?

2. How many days does it take to deliver my parcel?

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Only Private Delivery Company in Thailand to Achieve ISO 9001:2015 Recertification

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KEX EXPRESS (THAILAND) PUBLIC COMPANY LIMITED

No. 548 One City Centre Building, 28th-29th Floor, Room 2801-2806, 2901-2906, Phloen Chit Road, Lumpini Sub-district, Pathumwan District, Bangkok 10330 Thailand

HQ Office Hours:OpenMonday to Friday, 09.00-18.00

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