Digital Solutions
KEX E-commerce Order Management System (KOMS)
Connect Every Order, Warehouse and Delivery in One System
KOMS connects e-commerce platforms, warehouses and logistics in one integrated flow—from order retrieval to final delivery.
OVERVIEW
What is KOMS?
A Unified System for Managing Orders and Fulfillment
KEX Order Management System (KOMS) centralizes orders across multiple platforms and countries, while connecting warehouse operations and logistics networks. It provides a single system to manage fulfillment, inventory, and delivery with real-time visibility.
Centralized Orders Across Platforms
Integrate orders from Lazada, Shopee, TikTok Shop, and local e-commerce platforms into one system. Manage multi-store and multi-country orders with centralized control.
- Lazada, Shopee, TikTok Shop, local platforms
- Multi-country, multi-store
Automated Fulfillment Optimization
Automatically select fulfillment plans based on warehouse location, inventory distribution, and available logistics resources.
- Warehouse location
- Inventory distribution
- Available logistics resources (KEX network & local carriers)
Real-Time Order Tracking
Track orders from creation to delivery with real-time logistics updates, exception alerts, and proactive notifications.
- Exception alerts
- Proactive notifications
Integrated with leading e-commerce platforms including Lazada, Shopee, TikTok Shop, and local marketplaces.
Lazada
Shopee
TikTok Shop
Lazada
Shopee
TikTok Shop
INTEGRATED SYSTEM
Connected OMS, Warehouse, and Logistics
KOMS connects order management, warehouse operations, and logistics networks into one unified workflow.
From order intake to shipment execution and delivery visibility.
Order Integration
Centralize orders from multiple platforms
KOMS integrates orders from Lazada, Shopee, TikTok Shop, and local platforms into one system, enabling multi-store and multi-country management.
Inventory & Warehouse Sync
Connect order data with warehouse operations
KOMS synchronizes inventory, inbound, and outbound data to ensure orders are processed based on available stock.
Fulfillment Optimization
Select the most suitable fulfillment plan
KOMS automatically matches orders with optimal fulfillment based on warehouse location, inventory, and logistics resources.
Shipment Execution & Visibility
Track fulfillment from dispatch to delivery
KOMS provides real-time tracking, exception alerts, and notifications from order creation to final delivery.
Order Integration
Centralize orders from multiple platforms
KOMS integrates orders from Lazada, Shopee, TikTok Shop, and local platforms into one system, enabling multi-store and multi-country management.
Inventory & Warehouse Sync
Connect order data with warehouse operations
KOMS synchronizes inventory, inbound, and outbound data to ensure orders are processed based on available stock.
Fulfillment Optimization
Select the most suitable fulfillment plan
KOMS automatically matches orders with optimal fulfillment based on warehouse location, inventory, and logistics resources.
Shipment Execution & Visibility
Track fulfillment from dispatch to delivery
KOMS provides real-time tracking, exception alerts, and notifications from order creation to final delivery.
REGIONAL CAPABILITIES
Built for Southeast Asia Operations
KOMS supports businesses operating across Thailand and Southeast Asia, with localized capabilities for multi-language, multi-currency, and local operational requirements.
- Multi-language support
- Multi-currency support
- Local policy and operational adaptation
- Thailand and Southeast Asia market support
CUSTOMER SUCCESS
How Haier Manages Inventory with KOMS
Haier uses KOMS, integrated with SF ISCO, to support real-time inventory management and accurate synchronization of inbound and outbound data.
The system enables:
- Real-time inventory management
- Accurate inbound and outbound data synchronization
- Support for digitalized supply chain operations
This improves inventory accuracy and supports digitalized supply chain operations.
BUSINESS IMPACT
Operational Outcomes
By connecting platforms, warehouse operations, and logistics in one system, KOMS enables:
More efficient order processing
Faster order processing across multiple platforms
Improved delivery execution
More efficient delivery through optimized fulfillment routing
Reduced operational complexity
Reduced complexity by managing orders, inventory, and logistics in one system
Better visibility across the fulfillment process
Full visibility from order creation to final delivery
More efficient order processing
Faster order processing across multiple platforms
Improved delivery execution
More efficient delivery through optimized fulfillment routing
Reduced operational complexity
Reduced complexity by managing orders, inventory, and logistics in one system
Better visibility across the fulfillment process
Full visibility from order creation to final delivery
FAQ
How Can We Help?
Which e-commerce platforms can KOMS integrate with?
KOMS integrates with leading e-commerce platforms including Lazada, Shopee, TikTok Shop, and local marketplaces. It centralizes orders from multiple platforms into one system, making it easier to manage multi-store and multi-country operations.
How does KOMS optimize order fulfillment?
KOMS automatically selects the most suitable fulfillment plan based on warehouse location, inventory distribution, and available logistics resources. This helps businesses improve delivery efficiency while optimizing fulfillment operations.
Does KOMS support warehouse and inventory integration?
Yes. KOMS connects order management with warehouse operations, enabling real-time inventory synchronization and accurate inbound and outbound data management. This creates a unified fulfillment workflow from order processing to shipment execution.
Can KOMS support businesses operating across Southeast Asia?
Yes. KOMS is designed for businesses operating in Thailand and Southeast Asia. It supports multi-language, multi-currency, and localized operational requirements, helping businesses expand into regional markets more efficiently.
What visibility does KOMS provide throughout the fulfillment process?
KOMS provides end-to-end visibility from order creation to final delivery. The system synchronizes logistics status in real time and supports exception alerts and proactive notifications, helping improve operational transparency and customer communication.
